Refund Policy
Company Name: Techtix Ltd
Company Registration Number: 16312604
Registered Office: 4/4A Bloomsbury Square, London, WC1A 2RP
Website: www.techtix.co.uk
Email: hello@techtix.co.uk
Company Registration Number: 16312604
Registered Office: 4/4A Bloomsbury Square, London, WC1A 2RP
Website: www.techtix.co.uk
Email: hello@techtix.co.uk
Overview
At Techtix Ltd, we are committed to delivering high-quality, reliable services in line with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and best practices recognised by the UK Home Office. This Refund Policy outlines the circumstances under which refunds may be issued to both consumer and business clients for services provided by Techtix Ltd.
Services Covered
This policy applies to the following Techtix Ltd services:
1. Digital Marketing
2. Social Media Management
3. Website Development
4. Software Development
5. IT Support
Each service category has specific refund conditions, depending on the service delivery model (bespoke, subscription, or one-off) and the nature of digital or time-based work.
1. Digital Marketing
2. Social Media Management
3. Website Development
4. Software Development
5. IT Support
Each service category has specific refund conditions, depending on the service delivery model (bespoke, subscription, or one-off) and the nature of digital or time-based work.
Right to Cancel (For Consumers Only)
If you are a consumer (not acting in a business capacity), under the Consumer Contracts Regulations 2013, you have a legal right to cancel a contract within 14 calendar days of entering into it. However, this right does not apply if:
1. Work has started with your express written consent,
2. The service is customised or made-to-order,
3. The service involves digital content, where cancellation rights are waived upon delivery or activation
In partial fulfilment scenarios, pro-rata deductions may apply for any work already completed or costs incurred.
1. Work has started with your express written consent,
2. The service is customised or made-to-order,
3. The service involves digital content, where cancellation rights are waived upon delivery or activation
In partial fulfilment scenarios, pro-rata deductions may apply for any work already completed or costs incurred.
Refund Terms by Service Type
1. Digital Marketing
Refunds will not be provided for:
* Paid advertising spend (e.g., Google Ads, Facebook Ads)
* Time already spent on strategy, content creation, or consulting
Refunds may be issued if:
* Agreed deliverables (posts, reports, creatives) were not delivered
* There is a breach of agreement on our part
Refunds exclude third-party charges and may be pro-rata based.
2. Social Media Management
* Monthly contracts can be cancelled with 14 days' notice
* Refunds are not issued for work already completed (e.g., content scheduling, engagement)
Refunds may be granted if:
* Agreed posts or deliverables were not delivered
* A significant breach (e.g., posting harmful or incorrect content) occurred due to our fault
* Refunds are not issued for work already completed (e.g., content scheduling, engagement)
Refunds may be granted if:
* Agreed posts or deliverables were not delivered
* A significant breach (e.g., posting harmful or incorrect content) occurred due to our fault
3. Website Development
Custom-built websites are non-refundable once development begins, unless:
*Agreed features are not delivered within a reasonable timeframe
* The final product is significantly defective and not resolved within 30 days
If a refund is approved:
* Work already completed (design, coding, setup) will be deducted
* Domain, hosting, and third-party licenses are non-refundable
*Agreed features are not delivered within a reasonable timeframe
* The final product is significantly defective and not resolved within 30 days
If a refund is approved:
* Work already completed (design, coding, setup) will be deducted
* Domain, hosting, and third-party licenses are non-refundable
4. Software Development
Custom software is non-refundable after development begins, except where:
* Key deliverables are not completed
* Critical bugs are left unresolved for over 30 days after written notice
Refunds do not apply in cases of:
* Feature misunderstandings after delivery
* Third-party integration failures outside our scope
* License misuse or user errors
Off-the-shelf software may be refunded only if:
* It is proven to be faulty or misrepresented, and
* The license/key has not yet been activated or downloaded
* Key deliverables are not completed
* Critical bugs are left unresolved for over 30 days after written notice
Refunds do not apply in cases of:
* Feature misunderstandings after delivery
* Third-party integration failures outside our scope
* License misuse or user errors
Off-the-shelf software may be refunded only if:
* It is proven to be faulty or misrepresented, and
* The license/key has not yet been activated or downloaded
5. IT Support
Refunds may be granted if:
* Scheduled services are cancelled 24+ hours in advance
* We are unable to deliver the service due to internal error or fault
* Long-term contracts are cancelled with 14 days' written notice, and unused time is refunded on a pro-rata basis
We are not responsible for failures caused by third-party tools or hardware unless covered in our contract or SLA.
* Scheduled services are cancelled 24+ hours in advance
* We are unable to deliver the service due to internal error or fault
* Long-term contracts are cancelled with 14 days' written notice, and unused time is refunded on a pro-rata basis
We are not responsible for failures caused by third-party tools or hardware unless covered in our contract or SLA.
Business-to-Business (B2B) Clients
For business clients, refunds are not automatic. A refund may be considered if:
* It is explicitly included in your signed service agreement
* We fail to start or complete services without a valid reason
* There is a material breach in the delivery of agreed services
All B2B refund requests are assessed individually, and we recommend early communication for resolution.
* It is explicitly included in your signed service agreement
* We fail to start or complete services without a valid reason
* There is a material breach in the delivery of agreed services
All B2B refund requests are assessed individually, and we recommend early communication for resolution.
How to Request a Refund
To request a refund, please contact hello@techtix.co.uk and include:
* Full name and business name (if applicable)
* Invoice number or order reference
* Date of purchase
* Clear reason for the refund request
We aim to acknowledge your request within 5 working days and process approved refunds within 14 working days.
* Full name and business name (if applicable)
* Invoice number or order reference
* Date of purchase
* Clear reason for the refund request
We aim to acknowledge your request within 5 working days and process approved refunds within 14 working days.
Payment Methods & Processing
Approved refunds are issued using the original payment method:
* Stripe (for card payments)
* Bestde (for wallet-based payments)
* UK bank transfer
Please allow 5–10 business days for the refund to reflect, depending on your provider.
* Stripe (for card payments)
* Bestde (for wallet-based payments)
* UK bank transfer
Please allow 5–10 business days for the refund to reflect, depending on your provider.
Dispute Resolution
If you are not satisfied with our decision:
* Consumers may contact UK Citizens Advice or the Financial Ombudsman Service
* Business clients should pursue alternative dispute resolution (ADR) or legal options as appropriate
We aim to resolve all disputes fairly, professionally, and in line with UK law.
* Consumers may contact UK Citizens Advice or the Financial Ombudsman Service
* Business clients should pursue alternative dispute resolution (ADR) or legal options as appropriate
We aim to resolve all disputes fairly, professionally, and in line with UK law.
Contact Us
Techtix Ltd
📧 Email: hello@techtix.co.uk
📞 Phone: +44 7405 472244
🏢 Address: 4/4A Bloomsbury Square, London, WC1A 2RP
🌐 Website: www.techtix.co.uk
📧 Email: hello@techtix.co.uk
📞 Phone: +44 7405 472244
🏢 Address: 4/4A Bloomsbury Square, London, WC1A 2RP
🌐 Website: www.techtix.co.uk
Policy Updates
We reserve the right to update this Refund Policy at any time. The most recent version will always be available on our website.